1. TERMS AND CONDITIONS OF SALE

Last updated: [date] | Version 1.0

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1.1 Who we are

These terms apply to purchases from tridyl.com. Tridyl is a trading name of Guadit Ltd ("we", "us", "our"), a company registered in England and Wales, company number [number], registered office [address]. Contact: contact@tridyl.co.uk, [phone].

1.2 Who these terms are for

These terms apply to consumers (individuals buying for purposes mostly outside their trade, business or profession). By placing an order you confirm you are 18 or over and are buying for yourself or as a gift.

1.3 Information we give you before you order

Before you pay, our website shows you: the main features of the goods; the total price including VAT (where applicable) and delivery charges; our identity and contact details; how and when we will deliver; your right to cancel and how to use it; and the legal guarantee that goods must match their description and be of satisfactory quality. Please read these terms and our Returns, Refunds and Cancellation Policy before ordering.

1.4 Making a contract

1. Placing an order is an offer to buy. After you click "Place order" (the button clearly states you are obliged to pay), we send an order acknowledgement email. This is not acceptance.

2. A binding contract is formed when we send an order confirmation.

3. If we cannot accept your order (for example, item out of stock, pricing error, failed payment or fraud check), we will tell you promptly and refund anything you have paid.

4. Please check your order carefully before submitting. You can correct input errors by editing your basket or contacting us before dispatch.

1.5 Pricing and payment

1. Prices are in pounds sterling (£) and show the total including VAT where applicable. Delivery costs are shown before you pay. There are no hidden fees.

2. If we discover a genuine pricing error, we will contact you before dispatch. You can choose to confirm the order at the correct price or cancel for a full refund. We will not hold you to an obvious mistake (for example, a £0.99 item that should be £99).

3. We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay etc. Payment is taken when you place your order or for pre-orders: at the time stated on the product page.

4. Payments are processed by Stripe and Paypal. We never see or store your full card details.

5. We may carry out fraud checks. We may cancel and refund an order if we reasonably suspect fraud.

1.6 Delivery

Delivery is governed by our Delivery Policy. Unless we agree a different date, we will deliver within 30 days of the contract being made. Risk in the goods passes to you when they are delivered to you. You own the goods when we receive full payment.

1.7 Your right to cancel (the 14-day "cooling off" right)

You have the right to cancel most orders within 14 days of receiving your goods, without giving a reason. Full details, exceptions and a model cancellation form are in our Returns, Refunds and Cancellation Policy.

1.8 Your legal rights if goods are faulty

Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. Nothing in these terms affects your statutory rights. See the faulty goods section of our Returns, Refunds and Cancellation Policy.

1.9 Personalized, made-to-order and pre-order items

Personalized or made-to-order goods are made to your specification and are not eligible for the 14-day cancellation right (but you keep your statutory rights if they are faulty or not as described). Pre-order items will show an expected dispatch date. If we cannot meet it, we will tell you and you may cancel for a full refund.

1.10 Product information, colours and sizes

We try to describe and photograph products accurately. Screens vary, so colours may differ slightly. Sizes and weights are approximate unless stated. Products are for normal domestic use only.

1.11 Age-restricted and safety information

Baby, toy, party and electrical products must be used as directed and in line with age warnings on the packaging and our product pages. See our Product Safety and Recalls Policy.

1.12 Our responsibility to you

1. We are responsible for foreseeable loss or damage you suffer because we break these terms or fail to use reasonable care and skill. We are not responsible for loss that is not foreseeable.

2. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or for anything else that cannot legally be excluded.

3. We only supply goods for domestic and private use. We are not liable for loss of profit or business loss.

1.13 Events outside our control

We are not liable for delay or failure caused by events outside our reasonable control (for example severe weather, strikes, courier network failure, supplier failure, pandemic, war). We will tell you promptly. If the delay is long more than 30 days you may cancel and we will refund you.

1.14 Your personal data

See our Privacy Policy and Cookie Policy

1.15 Intellectual property

All content on tridyl.co.uk (text, images, logos, design) belongs to us or our licensors. You may not copy or reuse it commercially without written permission.

1.16 Changes to these terms

The terms in force when you order are the ones that apply to that order. We may update future terms.

1.17 Complaints and dispute resolution

See our Complaints Procedure. If we cannot resolve a complaint, You can also seek advice from Citizens Advice (consumer helpline 0808 223 1133). You can also go to court at any time.

1.18 Law and jurisdiction

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may bring claims in your local courts and local mandatory consumer laws still apply to you.

1.19 General

If any part of these terms is found unenforceable, the rest remains in force. If we delay enforcing a term, we can still enforce it later. No third party has rights to enforce these terms.

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